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INTRODUCTION:

ELI GLOBAL MICRO FINANCE ASSOCIATION is a Microfinance institution which is registered with the Reserve Bank of India (Section 8 License NO. 10637) as a Non‐Banking Finance Company ‐ Microfinance Institution (NBFC‐MFI).
ELI GLOBAL MICRO FINANCE ASSOCIATION is incorporated on 08 March, 2016 (CIN : U65923UP2016NPL077012 ), having its register office at A‐3‐466 VISHWASH KHAND, GOMTI NAGAR, Lucknow, Uttar Pradesh , that specializes in providing financial services Which provides opportunities to its clients to enhance their livelihood and break the cycle of poverty by providing collateral free income‐generating group loans at their doorstep at a reasonable rate. ELI GLOBAL provides microfinance services to the poor and underserved segment of the society. The ELI GLOBAL segments include Micro Finance Banking, which includes advances provided to customers on Micro Credit and Micro Lease basis. It also offers financial services to less privileged/marginal poor, including economic empowerment of women and micro‐entrepreneurs. Its products include Deposits, such as Fixed Deposits, Recurring Deposits, Flexi Fixed Deposits, Daily Deposits, Monthly Investment Scheme, Gullak Deposits, Star Bond, Meri Abhilasha Deposits and Child Growth Scheme.

The Deposit Schemes are designed to deliver maximum value to its members, offering an attractive rate of interest along with other benefits. The Company rate of interest is among one the best rates offered in the industry in comparison to Nationalized/Co‐operative Banks, Financial Sector and other co‐operative Societies making it the preferred choice of investment by members. We provide the opportunity to work on products where your thoughts & efforts are not constrained by boundaries of your role but are channeled towards the continuous growth & improvement of our solutions. We believe that people are at their most productive when they are provided the right environment and incentives. The organizational culture is such that it rewards merit and commitment while maintaining informality and camaraderie. A Co‐Operative is an autonomous association of persons who voluntarily Corporate for their mutual, social, economic, and cultural benefit.

VISION :
To empower the members at bottom of the pyramid by providing financial assistance

MISSION :
“A self‐sustainable financial institution which leverages the distribution network to channel other products and services.” Our focus is reaching out to unbanked and providing financial services to women entrepreneurs belonging to the economically and socially deprived section of the society. We also try to serve the agricultural sector which has largely been underserved by financial institutions Our aim is to pursue and unlock the vast potential that lies in the businesses and farmers within the agricultural sector using the value chain financing approach. As we do this, the ripple effect will be the growth of economic generating activities in terms of knowledge, quality produce and tangible wealth.
As a fully licensed institution, our services although primarily focused on the agricultural sector will be targeted to all businesses that fall within the description of small and micro enterprises. The products we offer will enable our client to improve their status in life. We aim at the productivity of
the client to enable them to achieve their full potential which has hitherto been elusive due to the perceived risky nature of providing financial services to the Micro, Small and Medium Businesses sector and more so the agricultural sector. We achieve this by emphasizing the immense benefits of empowering the client through a discipline of consistent and deliberate savings to achieve both short-term and long-term goals.

CORE VALUES:

Customer focus‐ our prime focus is to exceed the expectation of our customers in the delivery of our services to gain their confidence and trust. For this reason, we are sensitive, considerate and responsive in manners and social conduct.

Performance culture (diligence)‐ we recognize and reward individuals and teams based on verifiable performance. We emphasize on commitment and results.

Innovation‐ we believe in the introduction of new ideas, methods, and practices to enhance the provision of our products and services.

Social Responsibility‐ We behave ethically and contribute to the improvement of the lives of people, the community and the society we operate in.

MANAGEMENT TEAM & STAFF :
Managing Director, Mr, Shishir Darolia, The chief promoter of the Company
brings extraordinary leadership skills, keeping the board focused towards
achieving the vision of the Company. He has over 15 years of experience in the Commercial and Retails Lending space, including over 6 years as a Business Head.

Director, Mukesh Srivastava, and Rajesh Nandan Sukhdeo Prasad.

ELI GLOBAL has a Board approved policy in place with regard to Code of Conduct by field staff and systems for their recruitment, training, and supervision. The Code will lay down the minimum qualifications necessary for the field staff and shall have the necessary training tools identified for them to deal with the customers. Training to field staff will include programs to inculcate appropriate behavior towards borrowers without adopting any abusive or coercive debt collection/recovery practices. Compensation methods for staff will have more emphasis on areas of service and borrower satisfaction than merely the number of loans mobilized and the rate of recovery. Penalties will also be imposed on cases of noncompliance of field staff with the Code of conduct. ELI GLOBAL will use only employees for recovery in sensitive areas.

PRINCIPLES :
The Company’s Policy on Grievance Redressal has been formulated in line with guidelines of the regulators on Customer Service. The policy broadly strives to ensure that: ‐
All customers are treated fairly at all times.

All complaints, requests, queries and critical requests received from customers are responded with courtesy and on time.

Customers are fully informed of avenues to escalate their complaints/ grievances within the organization and their rights to alternative remedy if they are not fully satisfied with the response of the Company to their complaints.

ELI GLOBAL ensures that the KYC guidelines of RBI and complied with. Due diligence of each and every borrower will be carried out to ensure the repayment capacity of borrowers;

As specified in the NBFC‐MFIs (Reserve Bank) Directions, 2011, all sanctioning and disbursement of loans will be done only at a central location and more than one individual will be involved in this function with The responsibility for compliance to all regulations prescribed for MFI. In
addition, there will be close supervision of the disbursement function;

Grievance Redressal System :
In case of grievances, the Member may contact the Branch Manager of the Branch concerned. If the grievance is not addressed, the Member may contact the Area Manager concerned, whose mobile no. is displayed in the Branch premises.

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